We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Windows 7 Remember Password does not work

  • 6 replies
  • 5 have this problem
  • 10 views
  • Last reply by philipp

briangilpatrick
briangilpatrick
more options

I have a new Windows 7 laptop running Firefox 12.0. It does not remember passwords. The "Remember Password prompt comes up and I try to click it, but nothing happens. The prompt just stays there.

Checked Options/Security and the "Remember passwords for sites" is checked. there is nothing in the Exception list.

I can save these site passwords on my desktop running Windows Vista.

Any help or is it time to get a third party password manager?

Thanks, Brian

I have a new Windows 7 laptop running Firefox 12.0. It does not remember passwords. The "Remember Password prompt comes up and I try to click it, but nothing happens. The prompt just stays there. Checked Options/Security and the "Remember passwords for sites" is checked. there is nothing in the Exception list. I can save these site passwords on my desktop running Windows Vista. Any help or is it time to get a third party password manager? Thanks, Brian

Chosen solution

ok, then could you please try creating a new profile (that will basically reset all the preferences in firefox to default) and see if the problem is persisting afterwards...

Read this answer in context 👍 1

All Replies (6)

philipp
philipp
  • Moderator
more options

did your new notebook arrive with preloaded security software / fingerprint scanner software that might interfere with firefox saving passwords?

also have a look at http://kb.mozillazine.org/Preferences_not_saved

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

briangilpatrick
briangilpatrick Question owner
more options

Thanks for the fast response. I am not aware of any security software nor is there a fingerprint reader.

I turned off the hardware acceleration and restarted Firefox.

Still have the same problem.

philipp
philipp
  • Moderator
more options

Chosen Solution

ok, then could you please try creating a new profile (that will basically reset all the preferences in firefox to default) and see if the problem is persisting afterwards...

briangilpatrick
briangilpatrick Question owner
more options

You my friend, are a Firefox god! Thanks that fixed my problem!!!!! Brian

philipp
philipp
  • Moderator
more options

glad you could solve it, have a nice weekend!