This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i wanted to trouble shoot, put comupter in safe mode , now its stuck , closed FF 3 times, re-started computer, still in safe mode.how do i get out of safe mode

passportpatti
passportpatti
more options

i wanted to do trouble shooting, i put computer in safe mode & now i can not get out of safe mode. I've closed FF & re-started computer 3 times, even shut down computer, still in safe mode. What do i need to do to get out of safe mode?

i wanted to do trouble shooting, i put computer in safe mode & now i can not get out of safe mode. I've closed FF & re-started computer 3 times, even shut down computer, still in safe mode. What do i need to do to get out of safe mode?

Chosen solution

i gave up & took my laptop to the Apple store...everything is ok now..i don't know what they did.

Read this answer in context 👍 0

All Replies (5)

Ed
Ed
more options

Hi,

Please see this article: Firefox is stuck in Troubleshoot Mode

I hope that helps. Post back if not.

--Edward

EDIT: Just noticed that you already rebooted. You say that you "put computer in safe mode". Is firefox in safe mode or your whole computer?

If Firefox is stuck in safe mode despite reboot

  • Check that the shift keys on your keyboard are not stuck down.
  • Uninstall firefox and install again (your settings will not be lost as they are stored in your profile folder).

Let me know if neither of those works.

Modified by Ed

passportpatti
passportpatti Question owner
more options

Edward...just firefox is in safe mode...i was using the firefox help page to get this info to put in safe mode...i also tried to reinstall FF, did not work either...still in safe mode

Ed
Ed
more options

Ok. Please now try the following:

Let me know if still no luck.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you get the Save mode start window when you start Firefox?

If that isn't the case then Firefox is not in Safe mode.

See also:

passportpatti
passportpatti Question owner
more options

Chosen Solution

i gave up & took my laptop to the Apple store...everything is ok now..i don't know what they did.