Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

opening pdf file problem with versions after Firefox Setup 3.6.24

  • 2 replies
  • 7 have this problem
  • 3 views
  • Last reply by coreenabend

coreenabend
coreenabend
more options

Updated Firefox now when clicking on link to open a pdf file firefox opens new window "New Tab" with address = about:blank. The link to open the file is - javascript:OpenPDF('http://www.aspectfinancial.com.au/docserver/01293160.pdf?fileid=01293160&datedir=20120501&edt=MjAxMi0wNS0yOCsxNzoxMjo0Nis0ODArMjM0ODYrYW5kcmV3d2VzdCtyZWRpcmVjdCtodHRwOi8vd3d3LmFzcGVjdGZpbmFuY2lhbC5jb20uYXUvaW1hZ2VzaWduYWwvZXJyb3JwYWdlcy9wZGZ0aW1lb3V0Lmh0bWwraHR0cDovL3d3dy5hc3BlY3RmaW5hbmNpYWwuY29tLmF1L2ltYWdlc2lnbmFsL2Vycm9ycGFnZXMvcGRmZGVsYXllZC5qc3A=','NKP',,'Quarterly%20Activities%20Report%20and%20Appendix%205B',null,'10'); Previous version using Firefox Setup 3.6.24 works fine and opens pdf file.

Updated Firefox now when clicking on link to open a pdf file firefox opens new window "New Tab" with address = about:blank. The link to open the file is - javascript:OpenPDF('http://www.aspectfinancial.com.au/docserver/01293160.pdf?fileid=01293160&datedir=20120501&edt=MjAxMi0wNS0yOCsxNzoxMjo0Nis0ODArMjM0ODYrYW5kcmV3d2VzdCtyZWRpcmVjdCtodHRwOi8vd3d3LmFzcGVjdGZpbmFuY2lhbC5jb20uYXUvaW1hZ2VzaWduYWwvZXJyb3JwYWdlcy9wZGZ0aW1lb3V0Lmh0bWwraHR0cDovL3d3dy5hc3BlY3RmaW5hbmNpYWwuY29tLmF1L2ltYWdlc2lnbmFsL2Vycm9ycGFnZXMvcGRmZGVsYXllZC5qc3A=','NKP','','Quarterly%20Activities%20Report%20and%20Appendix%205B',null,'10'); Previous version using Firefox Setup 3.6.24 works fine and opens pdf file.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Read this answer in context 👍 2

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

coreenabend
coreenabend Question owner
more options

Hi cor-el Thanks for your solution and the promptness of your reply. I followed your instructions and removed extension PDF Download 3.0.0.2 and the download worked fine.

Thanks again... Jeff