This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes and i loose all my work. Help..

  • 6 replies
  • 6 have this problem
  • 5 views
  • Last reply by cor-el

arian29
arian29
more options

Firefox crashed every time i open it.. its very unreliable now as i have list my work a number of times now. It open and crashed and restarts and works fine. It crashed once after opening.. and it can crash after 2 mins or 1 hr.. random. i was in the middle of a bank transaction and it crashed.. so frustrating.. sadly have no other option other than to go back to ie.. this issue is with the new version 12 and 13. earlier never had these issues.

Firefox crashed every time i open it.. its very unreliable now as i have list my work a number of times now. It open and crashed and restarts and works fine. It crashed once after opening.. and it can crash after 2 mins or 1 hr.. random. i was in the middle of a bank transaction and it crashed.. so frustrating.. sadly have no other option other than to go back to ie.. this issue is with the new version 12 and 13. earlier never had these issues.

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
more options

You need to do some troubleshooting to figure out why Firefox is crashing for you, and fix the problem.
https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you on a (slow) dial-up connection?

See also:

arian29
arian29 Question owner
more options

@cor-el ..no, i have a 4mbps ASDL line

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have any other connections configured?

  • Network Connections > Advanced > Advanced Settings > Adapters and Bindings
arian29
arian29 Question owner
more options

No other connection..

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the Knowledge Base crash articles and tried the various suggestions?

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: