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Firefox crashes and i loose all my work. Help..

  • 6 replies
  • 6 have this problem
  • 5 views
  • Last reply by cor-el

arian29
arian29
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Firefox crashed every time i open it.. its very unreliable now as i have list my work a number of times now. It open and crashed and restarts and works fine. It crashed once after opening.. and it can crash after 2 mins or 1 hr.. random. i was in the middle of a bank transaction and it crashed.. so frustrating.. sadly have no other option other than to go back to ie.. this issue is with the new version 12 and 13. earlier never had these issues.

Firefox crashed every time i open it.. its very unreliable now as i have list my work a number of times now. It open and crashed and restarts and works fine. It crashed once after opening.. and it can crash after 2 mins or 1 hr.. random. i was in the middle of a bank transaction and it crashed.. so frustrating.. sadly have no other option other than to go back to ie.. this issue is with the new version 12 and 13. earlier never had these issues.

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
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You need to do some troubleshooting to figure out why Firefox is crashing for you, and fix the problem.
https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you on a (slow) dial-up connection?

See also:

arian29
arian29 Question owner
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@cor-el ..no, i have a 4mbps ASDL line

cor-el
cor-el
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  • Top 10 Contributor
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Do you have any other connections configured?

  • Network Connections > Advanced > Advanced Settings > Adapters and Bindings
arian29
arian29 Question owner
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No other connection..

cor-el
cor-el
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  • Top 10 Contributor
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Did you check the Knowledge Base crash articles and tried the various suggestions?

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: