We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Embedded video thumbnails not showing properly?

  • 6 replies
  • 14 have this problem
  • 1 view
  • Last reply by sirjustin89

more options

When seeing an embedded video thumbnail in Firefox, it does not show properly, almost seems like a graphic card problem. For example, a quarter of the thumbnail does not show up like it stutters. When scrolling up and down, the embedded video thumbnail changes, like before the top of the thumbnail might not show but then now the bottom may not show. If viewing a forum, for example, what suppose to be the thumbnail, it copies whats around it, like text in a forum. The video can play, but also maybe bits of the sides may not show.

On IE, it seems fine.

I've tried resetting Firefox, re-installing Flash, updated all to the newest. Still no help.

Please, any insight would be much appreciated. Would love to try to fix it before thinking of switching to an alternative.

When seeing an embedded video thumbnail in Firefox, it does not show properly, almost seems like a graphic card problem. For example, a quarter of the thumbnail does not show up like it stutters. When scrolling up and down, the embedded video thumbnail changes, like before the top of the thumbnail might not show but then now the bottom may not show. If viewing a forum, for example, what suppose to be the thumbnail, it copies whats around it, like text in a forum. The video can play, but also maybe bits of the sides may not show. On IE, it seems fine. I've tried resetting Firefox, re-installing Flash, updated all to the newest. Still no help. Please, any insight would be much appreciated. Would love to try to fix it before thinking of switching to an alternative.

All Replies (6)

more options

Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches with some graphic cards/drivers.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button or classic Tools menu > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

Does that make any difference?

more options

Thank you very much for your reply.

I've tried what you recommended, but the embedded video thumbnails still appear glitchy.

Any ideas? Or could this be more of an issue outside of Firefox/Flash?

more options

Seems to be an issue with flash as it showed up as soon as I updated to the latest version, the weird thing is the problem mainly occurs with embedded youtubes. if you check this page http://www.everythingisterrible.com/ The youtube embeds stutter while the ones from vimeo are okay.

I've had this occur on two different computers both with Windows 7 64 bit

more options

I was able to fix it by editing the configuration file as outlined here http://forums.adobe.com/thread/1018071?tstart=0 (scroll to the end) However, I after testing it I decided to revert back as you are pretty much disabling a security feature designed to prevent malicious attacks to fix something aesthetic. I'll probably report the bug to adobe or wait for a fix but this will get rid of the issue for now.

more options

Good feedback, thanks.

more options

Thanks jscher2000, This worked for me. Useful information. My videos appear to be working again.

Modified by sirjustin89