This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

using xp#8 EACH time I open Firefox 13.0.1 it runs a compatibility ad-on check AND opens the "what's new?" page

  • 3 replies
  • 8 have this problem
  • 20 views
  • Last reply by cor-el

more options

my settings, show my home page, tried the other open blank page

home page is about:blank

my settings, show my home page, tried the other open blank page home page is about:blank

All Replies (3)

more options

See these articles for some suggestions:


It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

more options

Thank You Very Much, I'm not that clever so I reset everything to default state. That worked.