We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

13.0.1 is unresponsive for 3 out of 90 end-users in the last week.

  • 1 reply
  • 25 have this problem
  • 16 views
  • Last reply by John99

gratefuldiver
gratefuldiver
more options

No amount of profile resetting, extension removing, app updating seems to change that these few end users hang within seconds after launch. - I've been able to set "about:blank" to home on one, it still hung.

Reverting to 3.6.28, they are able to continue. Using ANY other browser they see no issues and no lag/hang in any other apps.

No amount of profile resetting, extension removing, app updating seems to change that these few end users hang within seconds after launch. - I've been able to set "about:blank" to home on one, it still hung. Reverting to 3.6.28, they are able to continue. Using ANY other browser they see no issues and no lag/hang in any other apps.

All Replies (1)

John99
John99
more options

Not sure where you get those statistics from although for instance maybe some users are having problems due to Flash 11.3 use. See

And in order to help us get proper results and spot problems, it will help if you turn on telemetry allow us to collect information see

If you have a specific problem that you need help with will you please provide details so that we may attempt to help you.