Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sites garbled text no layout

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by babablue

babablue
babablue
more options

Some sites e g (gmail after login, twitter) completely not loading. Showing garbled characters. I thought this was the Helvetica problem but I checked my Fonts and couldn't find Helvetica there. Tried zooming in out the page but nothing changes. Tried forcing font to Times New Roman, still not working. Checked page style Tried different encodings such as UTF 16, Western, was on 8 default but doesn't do anything Tried Firefox on safe mode, still looks the same

Some sites e g (gmail after login, twitter) completely not loading. Showing garbled characters. I thought this was the Helvetica problem but I checked my Fonts and couldn't find Helvetica there. Tried zooming in out the page but nothing changes. Tried forcing font to Times New Roman, still not working. Checked page style Tried different encodings such as UTF 16, Western, was on 8 default but doesn't do anything Tried Firefox on safe mode, still looks the same

All Replies (3)

babablue
babablue Question owner
more options

Attached sample scrshot

philipp
philipp
  • Moderator
more options

hello babablue, please enter about:config into the location bar, search for the preference named network.http.accept-encoding & right click and reset that to its default value. this should make gmail & twitter load normally again...

babablue
babablue Question owner
more options

Thank you. That worked. I've never changed it before but it seems to have been changed to "true".