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Firefox Sync settings are lost when restarting the Android device, is this normal ?

Benjamin BERNARD
Benjamin BERNARD
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I'm using Firefox Beta v14 for Android.

After a reboot of the Android device, sync settings are lost, nothing in the 'account and syncronisation' settings.

I'm using Firefox Beta v14 for Android. After a reboot of the Android device, sync settings are lost, nothing in the 'account and syncronisation' settings.

Chosen solution

Sorry to hear that Firefox is losing your Sync account. Have you installed Firefox for Android on an SD card? We are tracking reports like yours at https://bugzilla.mozilla.org/show_bug.cgi?id=768102. We think that Android itself is deleting accounts when the Firefox app is installed on the SD card. Can you check if Firefox is installed on an SD card?

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All Replies (4)

overholt
overholt
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Sorry I don't have a solution to your problem but I can confirm that I have no problems using Sync with the beta. I guess you could try it again with the released version and see if that makes a difference.

Nick Alexander
Nick Alexander
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Chosen Solution

Sorry to hear that Firefox is losing your Sync account. Have you installed Firefox for Android on an SD card? We are tracking reports like yours at https://bugzilla.mozilla.org/show_bug.cgi?id=768102. We think that Android itself is deleting accounts when the Firefox app is installed on the SD card. Can you check if Firefox is installed on an SD card?

Benjamin BERNARD
Benjamin BERNARD Question owner
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Thanks for your answer, Firefox was in the SD memory so I moved it to the phone memory and I restart the device now it's working.

Nick Alexander
Nick Alexander
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Excellent! Thanks for replying so quickly. I've made a note of this on the Bugzilla ticket and we really appreciate your report.