This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes without the crash reporter appearing

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by deepwell

deepwell
deepwell
more options

I have a new Macbook Pro with the latest version of Lion, Firefox Beta (14), and two or three times over the past 3 weeks since I got my new computer Firefox has crashed randomly.

The Apple crash reporter appears, but the Firefox one does not. about:crashes is completely empty and it's like Firefox doesn't even know it crashed.

What can I do to debug what happened and prevent it?

I have a new Macbook Pro with the latest version of Lion, Firefox Beta (14), and two or three times over the past 3 weeks since I got my new computer Firefox has crashed randomly. The Apple crash reporter appears, but the Firefox one does not. about:crashes is completely empty and it's like Firefox doesn't even know it crashed. What can I do to debug what happened and prevent it?

All Replies (4)

James
James
  • Moderator
  • Top 10 Contributor
more options

To get the crash reporter look in Firefox ->Preferences->Advanced->General-> [v] Submit crash reports.

Also not all crashes prompt the crash reporter.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do the crashes also occur with the Firefox 13.0.1 release version?

Does the Apple crash reports give any clues about where the crashes occur?

See:

deepwell
deepwell Question owner
more options

I'll give Firefox 13.0.1 a try, however it might be awhile before I get another crash. Thanks

deepwell
deepwell Question owner
more options

I used Firefox 13.0.1 for a week and I didn't have a single crash, but the 14.0.1 was released yesterday. I updated and it took until today for me to have a repeat of this crash. The full browser goes down while in the middle of surfing, and the only crash reporter is the Apple one.

about:crashes is still empty :/

I couldn't find any clues in the Apple crash report about what the problem might be.

By the way, it's not a plugin because I have them all disabled.

Any other thoughts or suggestions?