This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to create a sync account

  • 3 replies
  • 4 have this problem
  • 8 views
  • Last reply by cor-el

more options

I can't create a Sync account. I have never had one and am trying to set one up so that I may sync my firefox with my android. I have followed the instructions to set one up but when I push the finish button, I don't get a window that says setup complete. I have tried several times.

I can't create a Sync account. I have never had one and am trying to set one up so that I may sync my firefox with my android. I have followed the instructions to set one up but when I push the finish button, I don't get a window that says setup complete. I have tried several times.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Also make sure that you aren't blocking cookies.

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Also make sure that you aren't blocking cookies.

more options

Thank you. Starting in Safe Mode did it.

more options

You're welcome

Did you find the cause?

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")