This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some of the bookmarks' pictures in the new tab page wont appear.

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by NihlathakBG

NihlathakBG
NihlathakBG
more options

Once per week I go to a place with an awful internet connection. During that time all the pictures in the new tabs page disappear. When I get back home some of the pictures appear (usually less than 4), but the others don't. I've tried clearing my cache and loading the pages. Simply opening a page and waiting for it to load doesn't restore the picture. Removing the bookmark from the new tab page and adding it back doesn't bring the picture back. The pictures return back completely randomly. Sometimes I have tried waiting 10 minutes after the page has loaded and the picture still wont appear.

Once per week I go to a place with an awful internet connection. During that time all the pictures in the new tabs page disappear. When I get back home some of the pictures appear (usually less than 4), but the others don't. I've tried clearing my cache and loading the pages. Simply opening a page and waiting for it to load doesn't restore the picture. Removing the bookmark from the new tab page and adding it back doesn't bring the picture back. The pictures return back completely randomly. Sometimes I have tried waiting 10 minutes after the page has loaded and the picture still wont appear.

All Replies (2)

John99
John99
more options

The pages can be pinned to the new page so that the site thumbnails featured remain the same. The picture for the thumbnail is reliant on the site being cached by Firefox, so you should try to avoid fully clearing the cache.

In a future version of Firefox (probably fx16) the thumbnails should be stored separately and that should prevent this sort of problem. (Although it is likely the thumbnails will still disappear if you use the clear History option).

NihlathakBG
NihlathakBG Question owner
more options

I have pinned all 9 sites since the beginning. The thumbnail usually changes every time I enter the website. I would understand if I have a low internet connection it wouldn't be able to load the site, but after I get my connection back it still wont load the thumbnail.