This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Zahra
Zahra
more options

Hi,

Been experiencing crashing since yesterday. Impossible to open Firefox.

Note that I meet all the criteria (updated Firefox, updated OS X, etc.) except I have no anti-spyware - never been advised to have one since I have a Mac.

Crashes in safe mode. Checked out your Latest Firefox Issues, but I don't have any of those problems.

So am seeking help with my crash ID.

Thank you.

Zahra

Hi, Been experiencing crashing since yesterday. Impossible to open Firefox. Note that I meet all the criteria (updated Firefox, updated OS X, etc.) except I have no anti-spyware - never been advised to have one since I have a Mac. Crashes in safe mode. Checked out your Latest Firefox Issues, but I don't have any of those problems. So am seeking help with my crash ID. Thank you. Zahra

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

You can also do a check for corrupted and duplicate fonts and other font issues: