This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What plug-in or extension is this?

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by IttyBitty

more options

After updating to FF 14 (from 13) a box appears in the upper left corner of my screen.

Screenshots follow:

http://s88.photobucket.com/albums/k164/lofenloc/FireFox%2014/?action=view&current=Screenshot2012-07-25at24723PM.png

http://s88.photobucket.com/albums/k164/lofenloc/FireFox%2014/?action=view&current=Screenshot2012-07-25at30810PM.png

http://s88.photobucket.com/albums/k164/lofenloc/FireFox%2014/?action=view&current=Screenshot2012-07-25at30815PM.png


It seems to always appear on top of whatever I have on the screen at the time and will not go away.

Can anyone help me id this?

Thanks.

After updating to FF 14 (from 13) a box appears in the upper left corner of my screen. Screenshots follow: http://s88.photobucket.com/albums/k164/lofenloc/FireFox%2014/?action=view&current=Screenshot2012-07-25at24723PM.png http://s88.photobucket.com/albums/k164/lofenloc/FireFox%2014/?action=view&current=Screenshot2012-07-25at30810PM.png http://s88.photobucket.com/albums/k164/lofenloc/FireFox%2014/?action=view&current=Screenshot2012-07-25at30815PM.png It seems to always appear on top of whatever I have on the screen at the time and will not go away. Can anyone help me id this? Thanks.

Chosen solution

That doesn't look like a part of Firefox. Does the block only appear in Firefox?

If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? To start in Safe Mode, go to Help > Restart with Add-ons Disabled.

If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

That doesn't look like a part of Firefox. Does the block only appear in Firefox?

If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? To start in Safe Mode, go to Help > Restart with Add-ons Disabled.

If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

more options

Hi Chris,

Thanks for the reply, apparently it is the 1Password extension and it (as of now) is not compatible with FF 14.

IB