Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

freezing when opening new window

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by michkov

angels41105
angels41105
more options

Every time I open something in a new window (not a new tab but a new window) my firefox stops responding and i have to close the program.

Every time I open something in a new window (not a new tab but a new window) my firefox stops responding and i have to close the program.

All Replies (4)

FireChemist
FireChemist
more options

Have you tried running Firefox in safe mode?

  • Firefox -> Help -> Restart with Add-ons Disabled.

Hope you update soon!

angels41105
angels41105 Question owner
more options

I hate to say so soon but safe mode seems to be ok for opening new windows. How can i tell which add-on is causing things to freeze?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it does work in Firefox Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
michkov
michkov
more options

I have the same issues. Experimentally I've come to the conclusion that its most likely Smartest Bookmarks Bars fault. Judging by the latest reviews on the site confirms this.