Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My bookmarks are missing except for a few(default?) folders. Have tried the suggestions under missing bookmarks. I only find one profile, the default file.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

Had a third part clean my computer and install paretologic and malwarebytes software. Had to change back my windows preferences, reboot etc.& now several days later we discover that our firefox bookmark folders are missing. The support for the above software denies they have done anything that would affect the bookmarks. Have gone through all suggestions on firefox support about this. Stumped. Way too complicated. What would corrupt that file or...is there any hope to recover 2 years of collecting articles/ research for our home business??

Had a third part clean my computer and install paretologic and malwarebytes software. Had to change back my windows preferences, reboot etc.& now several days later we discover that our firefox bookmark folders are missing. The support for the above software denies they have done anything that would affect the bookmarks. Have gone through all suggestions on firefox support about this. Stumped. Way too complicated. What would corrupt that file or...is there any hope to recover 2 years of collecting articles/ research for our home business??

All Replies (1)

more options

Did you try to delete the places.sqlite file (and other possible places files) in the Firefox Profile Folder to force a rebuild?

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can try to check and repair the places database with this extension:


You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder