This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I still can't watch videos with Firefox 14.

  • 4 replies
  • 8 have this problem
  • 4 views
  • Last reply by cor-el

rh1030
rh1030
more options

Help please. I still can't watch videos with Firefox 14. So far I've downgraded flash to 10.3, tried an older version of Firefox (13), and disabled Realplayer plugin. Am I missing something?

Help please. I still can't watch videos with Firefox 14. So far I've downgraded flash to 10.3, tried an older version of Firefox (13), and disabled Realplayer plugin. Am I missing something?

All Replies (4)

user633449
user633449
more options

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

If you've already tried all this, I'd suggest the following: Install Firefox 14.0.1. Update your graphics driver and Windows. Upgrade your graphics drivers to use hardware acceleration and WebGL Then test again.

Please tell us if this helped!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can't you open any Flash videos?

Does your current Flash 10.3 version otherwise work properly?

rh1030
rh1030 Question owner
more options

Well it is finally working. I don't know why. I tired everything that was suggested and nothing changed. I had checked my plug-ins, graphics drivers, etc. and everything was up-to-date. Today is started working.

Thanks everyone.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it happens again the try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

More to try:

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).