This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Firefox Aurora a question mark on my Dock upon boot-up?

  • 5 replies
  • 4 have this problem
  • 5 views
  • Last reply by cor-el

more options

I have Firefox Aurora sitting on the Dock of my MacBook. Whenever I power on from a complete shutdown, the icon for Aurora is a question mark. How do I fix this?

I have Firefox Aurora sitting on the Dock of my MacBook. Whenever I power on from a complete shutdown, the icon for Aurora is a question mark. How do I fix this?

All Replies (5)

more options

Make sure that Firefox gets installed properly.

Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.


more options

With every instance of installing Aurora, that is what I have done.

more options

You can try this:

  • Delete the Firefox icon from the dock.
  • Create a new icon by dragging the Firefox application to the dock.
more options

That seems to have fixed the issue. I will be sure to repost if it returns. Thank you!

more options

You're welcome