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I tried to download a photo from my email. When I click on the download button a window pops up, but as soon as I click anywhere on the box. It freezes. How can I fix this?
I tried to download a photo from my email. When I click on the download button a window pops up, but as soon as I click anywhere on the box. It freezes. How can I fix this?
You can try deleting the mimeTypes.rdf file in the Firefox Profile Folder after exiting Firefox. To open the profile folder via Firefox: Help (Alt + H) > Troubleshooting Information > Show Folder.
If the problem persists, please try to Reset Firefox via Help (Alt + H) > Troubleshooting Information.
(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data/cache until deleted.
Hi,
You can try deleting the [http://kb.mozillazine.org/MimeTypes.rdf mimeTypes.rdf] file in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder] after exiting Firefox. To open the profile folder via Firefox: '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder'''.
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
If the problem persists, please try to [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''.
(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the '''Default User''' profile. While the [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Profile Manager] is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data/cache until deleted.
[https://support.mozilla.org/en-US/kb/Managing-profiles Managing profiles]
[https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto]
