This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cant watch youtube vids, listen to music from some sites or videos from FB or anywhere else. Help!

  • 1 reply
  • 2 have this problem
  • 10 views
  • Last reply by user633449

trishypooh
trishypooh
more options

I cant watch youtube vids, listen to music from some sites or videos from FB or anywhere else. Help! I have read some of the help answers but the Flash settings change hasnt helped me. I am on tumblr, soundcloud, Fb etc and Im frustrated that I cant play music or watch videos without switching to IE or AOL. :(

I cant watch youtube vids, listen to music from some sites or videos from FB or anywhere else. Help! I have read some of the help answers but the Flash settings change hasnt helped me. I am on tumblr, soundcloud, Fb etc and Im frustrated that I cant play music or watch videos without switching to IE or AOL. :(

All Replies (1)

user633449
user633449
more options

First off, you are on a VERY out of date version of Firefox, which could be the problem, but is also leaving you wide open to attack from many different security holes. You first thing to do is to go to www.getfirefox.com, download the newest version to your computer and install it.

AFTER doing that, do the following:

Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/. 

and finally, if you still are having trouble, reset Firefox. Refresh Firefox - reset add-ons and settings