This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 6 have this problem
  • 1 view
  • Last reply by user633449

Iracinder
Iracinder
more options

My Firefox is crashing randomly, whatever the site I'm on it stops and create a report. It has even happened when I was on looking for an answer to these crashes. It occurs up to several times an hour if I'm browsing intensively. The safe mode didn't change anything so I tried to uninstall it completely (deleting it in program files and appdata) but it didn't solve the problem as well.

I can provide the latest three report I got since I deleted the last one while uninstalling Firefox:

I can't be exactly sure of when the crashes started but I think it was when I updated it to Firefox 15. Since then I tried to go back to Firefox 14 but the problems still occurred.

My Firefox is crashing randomly, whatever the site I'm on it stops and create a report. It has even happened when I was on looking for an answer to these crashes. It occurs up to several times an hour if I'm browsing intensively. The safe mode didn't change anything so I tried to uninstall it completely (deleting it in program files and appdata) but it didn't solve the problem as well. I can provide the latest three report I got since I deleted the last one while uninstalling Firefox: I can't be exactly sure of when the crashes started but I think it was when I updated it to Firefox 15. Since then I tried to go back to Firefox 14 but the problems still occurred.

Chosen solution

If you disable Hardware Acceleration, do you still get this crash? Turning off hardware acceleration

Read this answer in context 👍 0

All Replies (3)

user633449
user633449
more options

Chosen Solution

If you disable Hardware Acceleration, do you still get this crash? Turning off hardware acceleration

Iracinder
Iracinder Question owner
more options

As far as I can tell it seems to work, no more crashes. I'm sorry that I bothered you for such an easy solution. Thanks a lot for your help.

user633449
user633449
more options

For any other users who have this problem, please send me a Private Message. This is something we are working on diagnosing right now and could use some help.