Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 3 have this problem
  • 6 views
  • Last reply by user633449

rpwvols512
rpwvols512
more options

Using the latest version of Aurora on latest version of Mac OSX Mountain Lion. Haven't had any problems to date. All of a sudden this morning, Aurora and Firefox both crash on start up, never opens. Please see below crash report from Apple, maybe this is an Apple problem?

Process: firefox [388] Path: /Applications/FirefoxAurora.app/Contents/MacOS/firefox Identifier: org.mozilla.aurora Version: 17.0a2 (1712.9.6) Code Type: X86-64 (Native) Parent Process: launchd [144] User ID: 501

Date/Time: 2012-09-07 11:59:42.371 -0400 OS Version: Mac OS X 10.8.1 (12B19) Report Version: 10

Interval Since Last Report: 172415 sec Crashes Since Last Report: 29 Per-App Crashes Since Last Report: 29 Anonymous UUID: C95439BE-5C32-4A85-A3B0-C2BCF58B485F

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000001

Using the latest version of Aurora on latest version of Mac OSX Mountain Lion. Haven't had any problems to date. All of a sudden this morning, Aurora and Firefox both crash on start up, never opens. Please see below crash report from Apple, maybe this is an Apple problem? Process: firefox [388] Path: /Applications/FirefoxAurora.app/Contents/MacOS/firefox Identifier: org.mozilla.aurora Version: 17.0a2 (1712.9.6) Code Type: X86-64 (Native) Parent Process: launchd [144] User ID: 501 Date/Time: 2012-09-07 11:59:42.371 -0400 OS Version: Mac OS X 10.8.1 (12B19) Report Version: 10 Interval Since Last Report: 172415 sec Crashes Since Last Report: 29 Per-App Crashes Since Last Report: 29 Anonymous UUID: C95439BE-5C32-4A85-A3B0-C2BCF58B485F Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000001

All Replies (1)

user633449
user633449
more options

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.