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firefox freezes

  • 4 replies
  • 7 have this problem
  • 1 view
  • Last reply by derwolfman

derwolfman
derwolfman
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I have been having this issue for a few days, started around September 14 or so. When I open firefox, it starts to freeze right away, the screen will just freeze. This can last anywhere from a few seconds or a few minutes. Periodically, the browser will unfreeze and then refreeze again.

I have reset the profile, ran in safe mode, started a new prole with no extensions installed, rebooted the computer, shut the computer down, restored the profile from a backup, nothing has helped.

I can use google chrome or internet explorer just fine, just not firefox. This happens with the 16.03b, or the recently released version 15.

I have been having this issue for a few days, started around September 14 or so. When I open firefox, it starts to freeze right away, the screen will just freeze. This can last anywhere from a few seconds or a few minutes. Periodically, the browser will unfreeze and then refreeze again. I have reset the profile, ran in safe mode, started a new prole with no extensions installed, rebooted the computer, shut the computer down, restored the profile from a backup, nothing has helped. I can use google chrome or internet explorer just fine, just not firefox. This happens with the 16.03b, or the recently released version 15.

All Replies (4)

ffxsf
ffxsf
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Could you test it on Aurora (and Nightly)?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

derwolfman
derwolfman Question owner
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I'll try it out and report back.

derwolfman
derwolfman Question owner
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Well, this issue is occuring with both the beta and aurora release of firefox. It doesn't happen with the current release 15.0.1 since I wiped out the firewall settings, did a uninstall of 15.0.1, and created a new profile.

I would have seen the issue with 15.0.1 by now, so at least that works for me. If anyone has any ideas for the beta, i'm willing to be a guinea-pig.

Here is the situation with the beta and aurora, when I start the program, the browser starts and everything seems fine, and after a minute the browser is still starting. If I click on ANY button within the program, the browser gray's itself out as if it is going to crash, then starts again, then freezes again. Very weird.

I appreciate all the assistance!

Modified by derwolfman