This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After the new update to 16 my add on's ect are not work ing. I want to go back to what I had b4. Can someone PLEASE tell me how to do this?

  • 7 replies
  • 3 have this problem
  • 1 view
  • Last reply by finitarry

more options

all i want is to go back to the old version

all i want is to go back to the old version

All Replies (7)

more options
more options

this did not help me ...Still will not work. I guess I need to change browsers if they cant get it right.

more options

Are those extensions compatible with your current Firefox version?

Do you see them in Tools > Add-ons > Extensions (about:addons)?


It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.

more options

they were working fine all day ... then all of a sudden it stopped working. All i want to do is go back to the older version of FF

more options

cor-el,

What is this addons.sqlite file? Is it a Windows-only file? I do not have one in my profile, and all my add-ons are working just fine. (I use Macs.)

more options

finitarry

I don't know about Mac, but I see the addons.sqlite file in Linux profiles and also in Windows profiles that run under Wine.
That file stores more data about extensions, probably the content that you see if you click the More button of an extension.

more options

I have extensions.sqlite, but not addons.sqlite.