This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why did I lose history, bookmarks and saved tabs

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Andrew

jeanjaz
jeanjaz
more options

In the last couple weeks, I and my mom have lost ALL our history and saved mini-tabs when we didn't/don't have it set to clear history. What would make it lose ALL our profile information? I don't know if it coincides with a FF update because it does those automatically - but it shouldn't lose my pinned tabs with an update OR a cleared history. So what happened and how can I get my hard to find websites back; how do I keep this from happening again?

In the last couple weeks, I and my mom have lost ALL our history and saved mini-tabs when we didn't/don't have it set to clear history. What would make it lose ALL our profile information? I don't know if it coincides with a FF update because it does those automatically - but it shouldn't lose my pinned tabs with an update OR a cleared history. So what happened and how can I get my hard to find websites back; how do I keep this from happening again?

All Replies (1)

Andrew
Andrew
  • Moderator
more options

You may have a virus, somebody may have used your computer and altered things on Firefox or it could be an add-on/ plug-in you have that may be doing it.

Lets troubleshoot: Check for viruses by using http://www.malwarebytes.org/

Check for issues using safe mode - Diagnose Firefox issues using Troubleshoot Mode