We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Intermittent fault redirecting a newly loaded page to Google, often referencing a Twitter or Facebook search.

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

more options

We have McAfee courtesy of BT Internet, and also use easyfundraising/easysearch toolbar.

Periodically (it will happen a lot, then not happen for a few days) when I click on a page link the new site will open and within a few seconds redirect to a Google search for something that I have not requested and couldn't make up if I wanted to; usually it is something like the most recent one: https://s-static.ak.facebook.com/connect/xd_arbiter.php?version=11 in Google's search bar. But I didn't ask for anything like this.

The Windows profile on which I am working is heavily restricted because of our children - no Facebook, Youtube or Twitter permitted, as well as other categories blocked. Almost all of these redirections concern Facebook or Twitter. We use both McAfee and authorised Mozilla plug-ins to regulate the access or blocks.

We have McAfee courtesy of BT Internet, and also use easyfundraising/easysearch toolbar. Periodically (it will happen a lot, then not happen for a few days) when I click on a page link the new site will open and within a few seconds redirect to a Google search for something that I have not requested and couldn't make up if I wanted to; usually it is something like the most recent one: https://s-static.ak.facebook.com/connect/xd_arbiter.php?version=11 in Google's search bar. But I didn't ask for anything like this. The Windows profile on which I am working is heavily restricted because of our children - no Facebook, Youtube or Twitter permitted, as well as other categories blocked. Almost all of these redirections concern Facebook or Twitter. We use both McAfee and authorised Mozilla plug-ins to regulate the access or blocks.

All Replies (2)

more options

Maybe the page has an inserted element from Facebook or Twitter, and that is why it is being bypassed? Have you tried blocking Facebook and Twitter in Adblock Plus? That might work to remove elements from those sites?

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"