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google gmail is no longer accessible after updating mozilla

gerlacks
gerlacks
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the only submenu on the google home page that is selcectable, is "search". I can no longer select "gmai", or any other subtoopic, after updating firefox last friday (10/18).

the only submenu on the google home page that is selcectable, is "search". I can no longer select "gmai", or any other subtoopic, after updating firefox last friday (10/18).

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your google.com cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?