This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am a Chinese user. I access http://finance.sina.com.cn . The web papge shows realtime stop diagram. After open the link,the memory of FF continues increasing.

  • 4 replies
  • 1 has this problem
  • 23 views
  • Last reply by chenhao_no1

more options

I am a Chinese user. I access http://finance.sina.com.cn . The web papge shows realtime stop diagram. After open the link,the memory of FF continues increasing.

Do you the root cause ? Since the diagram use Flash, so I guess the problem is caused by Flash. Or the programmer write bad source to lead to memory leak.

I am a Chinese user. I access http://finance.sina.com.cn . The web papge shows realtime stop diagram. After open the link,the memory of FF continues increasing. Do you the root cause ? Since the diagram use Flash, so I guess the problem is caused by Flash. Or the programmer write bad source to lead to memory leak.

All Replies (4)

more options

Hello chenhao_no1, in my xp no increases of memory ! Try to Turn off hardware acceleration and check it again.


thank you

more options

Thank you for your help at first !

Even if I disable "Turn off hardware acceleration", the memory still increase after I open http://finance.sina.com.cn. So I enable "hardware acceleration" again. Moreover, I use Opera(latest version) to open the http link, the memory still increase too. So I think the script in the web paper has memory leak.

I use "Simple China version" of FF (16.0.2).

Following is my configuration(Some title is in Chinese):

=====================
 应用程序概要
       名称
       Firefox
       版本
       16.0.2
       用户代理
       Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0
       配置文件夹
         显示文件夹
       已启用的插件
         about:plugins
       构建配置
         about:buildconfig
       崩溃报告
         about:crashes
       内存使用
         about:memory
 扩展
       名称
       版本
       已启用
       ID
       NoScript
       2.5.9
       true
       {73a6fe31-595d-460b-a920-fcc0f8843232}
       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}
       RealPlayer Browser Record Plugin
       15.0.6
       false
       {0153E448-190B-4987-BDE1-F256CADA672F}
       Youdao Word Capturer
       1.81
       false
       dict@www.youdao.com
 修改过的重要首选项
     名称
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.places.smartBookmarksVersion
       4
       browser.privatebrowsing.autostart
       true
       browser.startup.homepage
       http://www.2345.com/?9203
       browser.startup.homepage_override.buildID
       20121024073032
       browser.startup.homepage_override.mstone
       16.0.2
       browser.tabs.warnOnClose
       false
       browser.tabs.warnOnOpen
       false
       dom.event.contextmenu.enabled
       false
       extensions.lastAppVersion
       16.0.2
       network.cookie.lifetimePolicy
       2
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1351656956
       places.history.expiration.transient_current_max_pages
       53396
       privacy.clearOnShutdown.offlineApps
       true
       privacy.clearOnShutdown.passwords
       true
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.sanitizeOnShutdown
       true
       security.warn_entering_weak
       false
       security.warn_viewing_mixed
       false
 图像
       适配器描述
       Intel(R) G33/G31 Express Chipset Family
       厂商 ID
       0x8086
       设备 ID
       0x29c2
       适配器内存
       Unknown
       适配器驱动程序
       igxprd32
       驱动程序版本
       6.14.10.4957
       驱动程序日期
       6-11-2008
       WebGL 渲染器
       因您的显卡驱动版本已屏蔽。尝试更新您的显卡驱动至版本 6.14.10.5218 或更新版本。
       GPU 加速窗口
       0. 因您的显卡驱动版本已屏蔽。尝试更新您的显卡驱动至版本 6.14.10.5218 或更新版本。
 JavaScript
       增量式垃圾收集器
       1
 可用性
       已激活
       0
       阻止辅助功能
       0
 库版本
       预计最低版本
       正在使用版本
       NSPR
       4.9.2
       4.9.2
       NSS
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
       NSS Util
       3.13.6.0
       3.13.6.0
       NSS SSL
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
       NSS S/MIME
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
more options

Can you see a cause on the about:memory page?

Does it help to click the Minimize memory usage button at the bottom of that page.


The Flash plugin uses the plugin-container process, so any problems with Flash should affect the memory usage of that process.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Modified by cor-el

more options

Thank you !

Even if disable both "hardware acceleration" and "start FF in safe mode", the memory of FF is still increasing while I access http://finance.sina.com.cn (the web site shows realtime stock diagram). Memory does not increase while I access other web site. I install official FF 16.02 Simple Chinese version. So I think the web site has memory leak in their Flash Script.