cannot access e-bay
cannot log onto e-bay - called them - they can log in so have advised mer problem with my browser
All Replies (3)
Can you recall any changes right before this problem started, such as Firefox update, a new add-on, other new software, etc.?
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove your ebay.com cookies (save any pending work first) using either of these. While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
Hi,
I have tried that - however it doesn't seem to have solved the problem - Is there anything else you can suggest ?
Do you get a specific error message from eBay, or it times out, or ??
If you allowed Firefox to save your login for eBay, try removing that here:
orange Firefox button or classic Tools menu > Options > Security > "Saved Passwords"