This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Google mail and calendar no longer load; not true for google drive or finance

  • 4 replies
  • 6 have this problem
  • 2 views
  • Last reply by mgsheinin

mgsheinin
mgsheinin
more options

Error message for gmail or google calendar (using Windows8 Pro desktop):

"The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

Please note the following: 1. Google Drive and Maps load properly and display personalized info, suggesting they are not having problems with missing cookies (cookies are fully functional on my Firefox browser). 2. Google Finance, which has no personal info for me, as far as I know, also loads properly. 3. No problems with non-google sites. 4. I don't use, nor do I have any intention to use Windows8 Metro. Desktop only, for me.

Error message for gmail or google calendar (using Windows8 Pro desktop): "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." Please note the following: 1. Google Drive and Maps load properly and display personalized info, suggesting they are not having problems with missing cookies (cookies are fully functional on my Firefox browser). 2. Google Finance, which has no personal info for me, as far as I know, also loads properly. 3. No problems with non-google sites. 4. I don't use, nor do I have any intention to use Windows8 Metro. Desktop only, for me.

All Replies (4)

iamjayakumars
iamjayakumars
more options

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

mgsheinin
mgsheinin Question owner
more options

I had tried these maneuvers, as they have been previously reported in this forum, but they did not work. However, manually clearing the cache and deleting all cookies available from firefox menu has restored functionality. BTW, since I also have Chrome on my system, I don't think the cookies are really gone! Go figure....

iamjayakumars
iamjayakumars
more options

Enable the cookies in Firefox Check this link https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

mgsheinin
mgsheinin Question owner
more options

Thank you. But as I said, my problem is resolved without further action. Please be aware that Firefox 17 is the ONLY browser I have every tried that gives this error with google. Does that mean, perhaps, that there is a bug in Firefox 17 that should be corrected?

Again, thanks for your help.