This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to open up for ads?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by MAGISTERN

more options

Sometimes I can't log in to certain sites. For example I can't register at "www.Gaming Club" because of some kind of hindrance of ads. (I don't know the English word for it - Pop-Ups???) What shall I do?

Sometimes I can't log in to certain sites. For example I can't register at "www.Gaming Club" because of some kind of hindrance of ads. (I don't know the English word for it - Pop-Ups???) What shall I do?

All Replies (2)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also:


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Many thanks for a very thorough answer.