Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm trying to log intoi Facebook after I've been hacked, changed password did antivirus scan and I'm locked out

more options

I was on facebook and it was hacked. I notified facebook and deleted all remembered passwords in the system and ran anti-virus. Ever since then I've been unable to log onto facebook. Is this a problem with firefox or with face book itself? When I try to login using firefox I get www.facebook..com/checkpoint and doesn't go any further. I've changed my password and still cannot get into fb.

I was on facebook and it was hacked. I notified facebook and deleted all remembered passwords in the system and ran anti-virus. Ever since then I've been unable to log onto facebook. Is this a problem with firefox or with face book itself? When I try to login using firefox I get www.facebook..com/checkpoint and doesn't go any further. I've changed my password and still cannot get into fb.

Chosen solution

Sounds like a facebook issue, please contact them to recover your account.

Read this answer in context 👍 4

All Replies (2)

more options

Chosen Solution

Sounds like a facebook issue, please contact them to recover your account.

more options

I kind of thought that was the problem but can't seem to get anything from FB. I appreciate your quick response. Flip