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https://my.screenname.aol.com fails to display normally with FF 17.0.1 on Win 7. Works okay with XP.

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  • Last reply by vallipow

vallipow
vallipow
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This page should display normally. Now it does not, and AOL prompts me to use a "basic" legacy version of the application. 

I contacted AOL Support. The AOL Support technician directed me to try with a different browser or on a different machine. The problem is the same with Internet Explorer 8 on Windows 7, but it does not occur on a different machine on Windows XP. I updated all plugins. I checked the Firewall, but it has not changed and seems not to be the problem. I disabled AdBlockPlus. No effect. I installed the AOL toolbar, as an attempt to resolve the problem. That did not resolve the problem.  I have seen no forum ideas that pertain to this problem.
This page should display normally. Now it does not, and AOL prompts me to use a "basic" legacy version of the application. I contacted AOL Support. The AOL Support technician directed me to try with a different browser or on a different machine. The problem is the same with Internet Explorer 8 on Windows 7, but it does not occur on a different machine on Windows XP. I updated all plugins. I checked the Firewall, but it has not changed and seems not to be the problem. I disabled AdBlockPlus. No effect. I installed the AOL toolbar, as an attempt to resolve the problem. That did not resolve the problem. I have seen no forum ideas that pertain to this problem.

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

vallipow
vallipow Question owner
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I ended up resetting FF and so far that resolved the issue, although I had to re-install my add-ons, reconfigure start pages, etc. I am going to save this approach for the next time it happens. Thank you for taking the time to help me.