This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not display, and It appears that there is an incompatible program installed.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

How do I locate and remove incompatible programs that are preventing Firefox from displaying on my screen? I have the latest Firefox program installed, but I cannot get it onscreen. I ha ve removed Babylon, or at least I have performed the recommended steps to remove it and it no longer appears on my computer's list of installed programs. However, I still cannot retrieve Firefox on my screen. I am using Googlechrome instead as my browser but it doesn't match Firefox for ease and convenience.

How do I locate and remove incompatible programs that are preventing Firefox from displaying on my screen? I have the latest Firefox program installed, but I cannot get it onscreen. I ha ve removed Babylon, or at least I have performed the recommended steps to remove it and it no longer appears on my computer's list of installed programs. However, I still cannot retrieve Firefox on my screen. I am using Googlechrome instead as my browser but it doesn't match Firefox for ease and convenience.

All Replies (2)

more options

hello ralph, does it work when you press the shift key while launching firefox in order to access firefox safemode - then you can do a reset to revert most of the settings to the factory default.

Refresh Firefox - reset add-ons and settings

Diagnose Firefox issues using Troubleshoot Mode

more options