This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why doesn't Firefox display my inbox contents in Windows Live?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by user693271

cxr155
cxr155
more options

I manage to log into my Windows Live account but once I'm in there nothing responds. I can't open my inbox, compose new emails or anything else...I can only get to my main page. When I click on any of the above I just get a blank white screen and the address bar doesn't change from the main Windows Live page. This does not happen with other browsers like Explorer and Chrome and it also doesn't happen if I access another email account. I have uninstalled Firefox and reinstalled it but this doesn't resolve the issue. This problem started when I tried to block some spam emails I was receiving. Could I have blocked myself from accessing this account with Firefox?

I manage to log into my Windows Live account but once I'm in there nothing responds. I can't open my inbox, compose new emails or anything else...I can only get to my main page. When I click on any of the above I just get a blank white screen and the address bar doesn't change from the main Windows Live page. This does not happen with other browsers like Explorer and Chrome and it also doesn't happen if I access another email account. I have uninstalled Firefox and reinstalled it but this doesn't resolve the issue. This problem started when I tried to block some spam emails I was receiving. Could I have blocked myself from accessing this account with Firefox?

Modified by cxr155

All Replies (1)

user693271
user693271
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!