This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

What do I need to do to load Verizon.net through Firefox

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by cfperry

cfperry
cfperry
more options

Up to a few days ago my short cut to https://www22.verizon.com/foryourhome/myaccount/ngen/upr/nlogin.aspx responded properly. Now when I try to go to Verizon.net, the tab flashes a variety of headings and the site does not load. When I tried using the browser to get to the site, It still would not load, and the tab showed the same behavior. I tried resetting Firefox which removed my add-ons, but the behavior persisted. I could find nothing in my security software or anything else that specified verizon.net or verizon.com as prohibited sites.

Up to a few days ago my short cut to https://www22.verizon.com/foryourhome/myaccount/ngen/upr/nlogin.aspx responded properly. Now when I try to go to Verizon.net, the tab flashes a variety of headings and the site does not load. When I tried using the browser to get to the site, It still would not load, and the tab showed the same behavior. I tried resetting Firefox which removed my add-ons, but the behavior persisted. I could find nothing in my security software or anything else that specified verizon.net or verizon.com as prohibited sites.

All Replies (2)

iamjayakumars
iamjayakumars
more options

Its working fine for me.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cfperry
cfperry Question owner
more options

Your reply fixed it. Thanks for very clear and simple steps.