This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox freezes 17.01, but all of a sudden, in Youtube examble can not scrollata, click anything, or do anything else,

  • 2 replies
  • 8 have this problem
  • 2 views
  • Last reply by finitarry

more options

Cant use web pages like Youtube videos freezes, can not scroll, Firefox might crash, doesnt answer.

My operating system MS Windows 7 Home Premium, 64bit SP1

Intel Celeron CPU E3200 @ 2.40 Ghz, 6.0 GB RAM, NVidia GeForce GT 420

Cant use web pages like Youtube videos freezes, can not scroll, Firefox might crash, doesnt answer. My operating system MS Windows 7 Home Premium, 64bit SP1 Intel Celeron CPU E3200 @ 2.40 Ghz, 6.0 GB RAM, NVidia GeForce GT 420

All Replies (2)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options