This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

a file want to save with this name "xstat_save" when i enter to some site .what is the problem?

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

hi when i enter to some site like "http://www.mehrnews.com/en/" , a massage appear that a file with this name "xstat_save" want to save in hard disk.type of file is "aspx" what is the problem? plz help me thanks for your attention

hi when i enter to some site like "http://www.mehrnews.com/en/" , a massage appear that a file with this name "xstat_save" want to save in hard disk.type of file is "aspx" what is the problem? plz help me thanks for your attention

All Replies (5)

more options

its server side problem...
i visited that site no problem.
if your still facing the problem..

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

more options

You usually see such a dialog to save a file if you have ad-blocking or security software that remove the GET data appended to a link to specify which file to load from the server.

more options

hi thank for your answer i run its in safe mode but the problem don't solve i disable addon and appearance but problem is exsist yet. and test that site with internet explorer but no problem appear!!!!!!!

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

I see this GET request in the Web Console (Web Developer > Web Console;Ctrl+Shift+K) when I filter for xstat:


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"