This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cant use some funtions in firefox but still work with internet explorer, too long to explain in one ssentence

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

Sibber25
Sibber25
more options

recently I have found that certain buttons on sites like facebook and others will not function when I am using firefox but if I use internet explorer those same buttons work fine. one example is the log out button in facebook. you can click on the command button all day but nothing happens. First thought this was a facebook issue but noticed certain command buttons did not work in other sites as well. Went to i.e. and everything works fine what has happened

recently I have found that certain buttons on sites like facebook and others will not function when I am using firefox but if I use internet explorer those same buttons work fine. one example is the log out button in facebook. you can click on the command button all day but nothing happens. First thought this was a facebook issue but noticed certain command buttons did not work in other sites as well. Went to i.e. and everything works fine what has happened

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.


  • You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Problems with buttons and links at the top of the page not working can be caused by an extension like the Yahoo! Toolbar or a Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.