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latest windows 7 patches and firefoz 18 - firefox not working properly - shows stacked windows and does nothing

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  • Last reply by cor-el

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Jan 10 windows 7 patches, plus new firefox update today. Now firefox starts up and shows multiple, stacked window frames and "firefox not responding" messages on top border. after multiple firefox screen flashes (minutes of time), firefox may eventually display normal windows/frames. Selecting new site, firefox goes through same activities. Startup site is www.baynews9.com, then try going to www.cnn.com

Jan 10 windows 7 patches, plus new firefox update today. Now firefox starts up and shows multiple, stacked window frames and "firefox not responding" messages on top border. after multiple firefox screen flashes (minutes of time), firefox may eventually display normal windows/frames. Selecting new site, firefox goes through same activities. Startup site is www.baynews9.com, then try going to www.cnn.com

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: