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Have Yahoo Mail Plus, which does not allow ads. When on my work computer and log into my Yahoo account, ads do appear?? This does not happen on Explorer. Help

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  • Last reply by unclesw

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Have a Yahoo Mail Plus account, which does not allow for ads. It works fine on Explorer, but when used on Firefox the same ads always appear both at the top and left margins "Dr. Oz New Weight Loss Secret". Yahoo says it is a Firefox issue. Please help.

Have a Yahoo Mail Plus account, which does not allow for ads. It works fine on Explorer, but when used on Firefox the same ads always appear both at the top and left margins "Dr. Oz New Weight Loss Secret". Yahoo says it is a Firefox issue. Please help.

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hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is causing troubles here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Yes, it is replicated when launched in 'safe mode', i.e. the ads still appear.

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another thing you can try is to reset firefox.

in case there are still adverts shown in places where they aren't supposed to be afterwards, it sounds like an issue with malware on the system. please run a full scan of your pc with the security software already in place and different tools like the free version of malwarebytes, microsoft safety scanner or kaspersky security scan.

Troubleshoot Firefox issues caused by malware

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The reset fixed the problem. Thanks very much.