We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I uninstalled and reinstalled Firefox, hoping to start over with add-ins. When I reinstalled, I got all my old bookmarks and add-ins!

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by John

John
John
more options

I checked plugins, found RealPlayer was outdated. I clicked 'UPDATE' which had me reinstall RealPlayer. When done, RealPlayer was still listed as outdated. Thought I could uninstall-reinstall. Backed up bookmarks, uninstalled (checked to remove all customization). Reinstalled, and found all my bookmarks already installed! Couldn't find RealPlayer but it looked like all my old plugins were still there. What happened? Can I get a clean install?

I checked plugins, found RealPlayer was outdated. I clicked 'UPDATE' which had me reinstall RealPlayer. When done, RealPlayer was still listed as outdated. Thought I could uninstall-reinstall. Backed up bookmarks, uninstalled (checked to remove all customization). Reinstalled, and found all my bookmarks already installed! Couldn't find RealPlayer but it looked like all my old plugins were still there. What happened? Can I get a clean install?

Chosen solution

Uninstalling Firefox won't remove your Bookmarks unless you tell it to remove your private data. You can try a Reset Refresh Firefox - reset add-ons and settings.

Also, plugins are external to Firefox (flash, java, etc.) and so you can't remove them from Firefox. But you can disable, which is in practice the same thing.

Read this answer in context 👍 4

All Replies (2)

user633449
user633449
more options

Chosen Solution

Uninstalling Firefox won't remove your Bookmarks unless you tell it to remove your private data. You can try a Reset Refresh Firefox - reset add-ons and settings.

Also, plugins are external to Firefox (flash, java, etc.) and so you can't remove them from Firefox. But you can disable, which is in practice the same thing.

John
John Question owner
more options

Thanks, now I understand better about plugins being external. [Still can't figure why reinstalling didn't fix RealPlayer...] And I thought I had checked the box to remove all personal data, but maybe not. Anyway, I'm comfortable now. I appreciate your help!