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aol will not recognize my pass word

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

fxgrumpy
fxgrumpy
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after 20 years , aol will not recognize my pass word , and tells me there are no records when I click on forgot pass word

after 20 years , aol will not recognize my pass word , and tells me there are no records when I click on forgot pass word

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Please Update to the latest Firefox 18.0.x version.

  • Help > About Firefox

The Firefox Firefox 15.0.1 version that you currently run is no longer supported with security updates