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Firefox crashes everytime I close a tab; the internet said it was a Norton Antivirus issue, but I contacted Norton and they are not the issue.

  • 3 replies
  • 4 have this problem
  • 5 views
  • Last reply by philipp

nicholle
nicholle
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Every time I close a tab, Firefox crashes. These forums hinted that it was a Norton issue (and that it had been solved) so I contacted Norton. Spent 2 hrs on support with them, including them remotely controlling my computer. Norton is 100% updated, and the crashes happened EVEN WHEN WE DISABLED NORTON. So, it is NOT a Norton issue. What can I do? This is very frustrating and makes it impossible to continue to use Firefox.

Every time I close a tab, Firefox crashes. These forums hinted that it was a Norton issue (and that it had been solved) so I contacted Norton. Spent 2 hrs on support with them, including them remotely controlling my computer. Norton is 100% updated, and the crashes happened EVEN WHEN WE DISABLED NORTON. So, it is NOT a Norton issue. What can I do? This is very frustrating and makes it impossible to continue to use Firefox.

All Replies (3)

philipp
philipp
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hello, please provide your latest crash ids like described here: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash

nicholle
nicholle Question owner
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bp-b20c9d05-5ab4-43b8-bf1c-8b4592130203 bp-90e8e1e4-16dc-468a-a7f2-49a772130203 bp-90e8e1e4-16dc-468a-a7f2-49a772130203 bp-729f51e1-f3d2-4f43-ab0c-ed3892130203 bp-aa906ecb-f644-4f70-b9dd-b4cdf2130203 bp-4968fbe9-ee56-423a-9718-2e5712130203 bp-7d58895d-01a1-4ca2-8dd8-04a4f2130203

These are the ones just from this morning. I have several dozen more showing on about:crashes

philipp
philipp
  • Moderator
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hello, these crashes are the same norton issue that was written about in the forums during the last few weeks (the norton component coffplgn.dll is causing the crashes) - according to symantec the cause fro the crashes wasn't fixed in its 2012 product line: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-18-Support-for-Norton-Toolbar/m-p/900991/highlight/true#M8266

so you might want to disable all norton addons in firefox > addons > extensions or upgrade to norton 2013...

http://updatecenter.norton.com/?NUCLANG=en

Modified by philipp