We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After Upadate to Firefox 18.0.1 Sync and Pair Device options stop to work

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by qanatoz

qanatoz
qanatoz
more options

After I input the code on second device in "Pair a Device" dialog and click "Next" button I always return to "Firefox Sync Setup" dialog (without any error message) and devices stay not paired.

After I input the code on second device in "Pair a Device" dialog and click "Next" button I always return to "Firefox Sync Setup" dialog (without any error message) and devices stay not paired.

All Replies (2)

iamjayakumars
iamjayakumars
more options

Troubleshoot SYNC

qanatoz
qanatoz Question owner
more options

Thanks for quick response. I already read this troubleshooting guide. And it not solves the problem.

The Sync works fine with Firefox 17.x but once I installing 18.0.1 version it stop to Sync devices.