hello, please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.

Remove a toolbar that has taken over your Firefox search or home page

Hello Grindstone,

We've created a removal utility which will remove our toolbar from your computer. Please be sure to restart your computer after running it in order to complete the process.

If I can answer any other questions for you, please contact me via our Help Center.

Best regards, Eric Ask.com

This doesn't get rid of ask. I want it gone from my computer and I want Google back.

Hi Jane - please get in touch with me via the contact form at help.ask.com and I'll help you get everything sorted out. Please send me all the details. Thanks!