This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I close Firefox, then restart, all the menu/personas options have reset and 6 tabs open up about "Welcome to Firefox." I have already uninstalled/reinstall

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

FleshIntoGear
FleshIntoGear
more options

I close Firefox, then reopen and all my menu settings are back to default, as well as my homepage option. I have tried uninstalling already and that did not fix the issue. In the personas menu login, I DO have the "remember me" box checked but it keeps signing me out.

I close Firefox, then reopen and all my menu settings are back to default, as well as my homepage option. I have tried uninstalling already and that did not fix the issue. In the personas menu login, I DO have the "remember me" box checked but it keeps signing me out.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.