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Unable to install FireFox because it closes right after "Extraction".

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by adri123

itchrose
itchrose
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I uninstalled FireFox because there was a prompt that says "unable to install patch" or something. I downloaded the version 19.0 exe file, but it only 'extracted' it. It closes right after that. How can i solve this?

I uninstalled FireFox because there was a prompt that says "unable to install patch" or something. I downloaded the version 19.0 exe file, but it only 'extracted' it. It closes right after that. How can i solve this?

All Replies (4)

philipp
philipp
  • Moderator
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hello, please make sure that your security software isn't interfering with the installation process...

if this doesn't work please also run a scan of your system with the security software already in place and different tools like the free version of malwarebytes, microsoft safety scanner & kaspersky security scan.

itchrose
itchrose Question owner
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I tried downloading the security software, and I can't. It closes on me too. Any ideas?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

adri123
adri123
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I had the same problem with the same version (19.0) and I did right-click on the installation file, then "Run as Administrator". And it worked!

I'm using windows 7 Home Premium.

For your information, I already have had similar issues with other software and Running as Administrator has fixed the issue many times.

So I guess it's a matter of permissions. I don't understand it, because I'm always connected as Aministrator, so I don't get why I should specify it to "run as as administrator".

Hope it'll work for you too.