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Problem with FF 19 on both Windows and Mac - Facebook error?

  • 6 replies
  • 3 have this problem
  • 5 views
  • Last reply by Andrew

clintondyches
clintondyches
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I'm having trouble both on Windows and my Mac with Firefox 19 - it has to do with Facebook. I have Facebook as a pinned tab and it will come to the forefront and tell me that error running a script has been received. I can ignore or click "Cancel".

I don't know whether the problem is with Firefox or Facebook - can anyone enlighten me? And offer a possible 'fix"?

Thanks

I'm having trouble both on Windows and my Mac with Firefox 19 - it has to do with Facebook. I have Facebook as a pinned tab and it will come to the forefront and tell me that error running a script has been received. I can ignore or click "Cancel". I don't know whether the problem is with Firefox or Facebook - can anyone enlighten me? And offer a possible 'fix"? Thanks

Chosen solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 1

All Replies (6)

Andrew
Andrew
  • Moderator
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
clintondyches
clintondyches Question owner
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That seems to have 'fixed' the problem on both platforms. If the error message comes back, I'll be back in touch.

Thanks,

Clinton

Andrew
Andrew
  • Moderator
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Thanks for reporting back! It's users like you that report back making a difference to the open web!

clintondyches
clintondyches Question owner
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Funny - I'm so active on the Apple forums that 'replying' just comes second nature - I HATE it when I give a user a good and long answer and they never return.

BTW - there was a user on the Apple MacBook Pro forum last night having the same problem - I just copied and pasted your answer (which worked for me) and it worked for him as well. So you've done a number of 'good deeds' with one reply.

Thanks so much,

Clinton

Andrew
Andrew
  • Moderator
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Beautiful! We are always glad to assist users like you and users facing the same issue. Thanks for dropping by once again and letting us know.

Have a nice day!