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Firefox 19 and 20 crashing - Windows 7 nvidia Graphics

  • 1 reply
  • 41 have this problem
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  • Last reply by Andrew

P3dr0
P3dr0
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Firefox 19 and 20 were repeatedly crashing on my system. I disabled graphics hardware acceleration, but this resulted in no appreciable improvement. Unlike a lot of people with a similar current error I am using neither windows 8 nor AMD graphics. My graphics card is nvidia.

I've downgraded to version 18 for usability. 

Bug report for version 20:
bp-be4a9374-cf9c-4afe-b74b-c32762130316 
bp-449b763c-b909-4eaf-9e56-976c92130316 


Version 19.0.2
bp-5956be22-75d6-498b-b92b-d4ad62130316 
bp-b255e52e-b250-47ed-b615-ac4522130316 
bp-e59d0a79-87a4-4c3b-85c7-b2f632130315 
bp-9f57c918-3b54-4b55-ad7c-fa36c2130315 
bp-fcb0ff4f-0ac8-471f-ace3-c519f2130315
Firefox 19 and 20 were repeatedly crashing on my system. I disabled graphics hardware acceleration, but this resulted in no appreciable improvement. Unlike a lot of people with a similar current error I am using neither windows 8 nor AMD graphics. My graphics card is nvidia. I've downgraded to version 18 for usability. <pre><nowiki>Bug report for version 20: bp-be4a9374-cf9c-4afe-b74b-c32762130316 bp-449b763c-b909-4eaf-9e56-976c92130316 Version 19.0.2 bp-5956be22-75d6-498b-b92b-d4ad62130316 bp-b255e52e-b250-47ed-b615-ac4522130316 bp-e59d0a79-87a4-4c3b-85c7-b2f632130315 bp-9f57c918-3b54-4b55-ad7c-fa36c2130315 bp-fcb0ff4f-0ac8-471f-ace3-c519f2130315 </nowiki></pre>

Modified by cor-el

All Replies (1)

Andrew
Andrew
  • Moderator
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All the crash reports are empty.. Please try a clean reinstall.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!